Hotel Information
From our Hotel Policies at the Crowne Plaza Niagara Falls-Fallsview to Niagara Falls weather conditions and directions, we'll connect you with all of the information you need for an easy and enjoyable visit to Niagara Falls.Hotel Policies
Guaranteed Reservations
To guarantee a reservation at the Crowne Plaza Hotel, a valid credit card is required at time of booking. If a credit card is not available, your reservation will only be held for a minimal time period.
Cancellation Policy
Guaranteed reservations at the Crowne Plaza Niagara Falls-Fallsview must be cancelled by 4:00 pm, 72 hours prior to arrival date to avoid cancellation penalties. If you wish to cancel your reservation within the cancel policy, a 1-night penalty including taxes/fees will be applied.
New Year’s Eve, Group and Conference reservations are subject to the cancellation and deposit policies outlined at time of booking and may vary from standard hotel policies.
Pets
The Crowne Plaza Hotel unfortunately does not accept pets within the hotel. If you are planning a trip to Niagara Falls with your pet, please contact our reservation specialists at 1-800-263-7135.
Check In / Check Out
Check in at the Crowne Plaza Hotel starts at 4pm. If your party arrives prior to 4pm and the room is not available, our bellmen will be happy to store your bags so you can get a head start on your day. Check out time is for 11am on the day of departure.
Age Requirement
To reserve a room at the Crowne Plaza Hotel, there must be at least 1 adult present in the room (18 years of age or older).
Payment Options
The Crowne Plaza Hotel accepts all major credit cards, Falls Avenue Resort Gift Cards or Interac payments. Cash is not accepted at this time.
Taxes & Fees
7.9% Local Fees & Taxes per night plus HST – Includes $2 Municipal Accommodation Tax
Resort Fee
The Resort Fee bundles valuable guest amenities and includes:
- Free internet access with endless devices
- Free unlimited long distance calls from your room to anywhere in USA or Canada
- Free unlimited local calls
- 2 bottles of complimentary water per day
- Complimentary in-room coffee and teas
- Family E-Portrait at HERSHEY’S Chocolate World
- A sampling for 2 at Niagara Brewing Company